What’s Next?

We strive to make the delivery process as simple and convenient as possible for our valued customers.

At SoftArtistry, we offer direct Shipping right to your doorstep via various delivery services like UPS, FedEx, and USPS. The best part? Shipping is absolutely free! No more worrying about any additional costs.

In most cases, your order will be processed within 1 business day and you should expect to receive your items within 2 to 4 days. The maximum wait time would be 5 days, only under exceptional circumstances. We are doing everything in our power to ensure your orders are shipped promptly.

Your patience and support during this time is highly appreciated. If there are any changes to your delivery timeline, we’ll make sure to keep you updated via email or phone message, if you have provided such information.

DIRECT SHIPPING TO YOUR DOOR

Direct shipments are arranged to deliver right at your doorstep, just like regular UPS, USPS, and FedEx shipments. You will receive tracking information once the items are shipped.

U.S. Shipping Rates

Shipping rates for U.S. orders are calculated based on the total order amount. If the total is less than $23.96, a shipping fee of $5.99 will be applied. For orders exceeding $23.96, shipping fees are calculated at 25% of the total order value.

U.S. Tax Rates

Yes, a tax rate of 12% is applied to the total order amount, including shipping costs.

If you have not received your order within 5 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

1. How does the delivery process work?
We offer direct shipping right to your doorstep. Once your order is processed within 1 business day, you should expect to receive your items within 2 to 4 days.
2. Are there any additional costs for delivery?
No, we offer free shipping, regardless of the total cost of your order.
3. How do I track my shipment?
You will receive tracking information once your items are shipped.
4. What is the maximum wait time for delivery?
The maximum wait time for delivery would be 5 days, only under exceptional circumstances.
5. What if there are changes to the delivery timeline?
If there are any changes to your delivery timeline, we’ll make sure to keep you updated via email or phone message, if you have provided such information.
6. How are U.S. shipping rates calculated?
Shipping rates for U.S. orders are calculated based on the total order amount. If the total is less than $23.96, a shipping fee of $5.99 will be applied. For orders exceeding $23.96, shipping fees are calculated at 25% of the total order value.
7. Are there any taxes on the orders?
Yes, a tax rate of 12% is applied to the total order amount, including shipping costs.
8. What should I do if I have not received my order within the expected delivery time?
If you have not received your order within 5 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
9. How soon are orders processed?
All orders are processed within 1 business day.
10. What days are excluded from the business days count?
Business days count excludes weekends (Saturday and Sunday).